Sunday, November 05, 2006
WestJet - Fly to Canada and the U.S. with the great service and cheap flights!
Why WestJet?
Well, to start with this company provides one of the greatest customer service experiences you will ever experience. In fact the top 5 reasons for flying WestJet are:
- Great Service
- New Planes
- Comfortable and clean leather seats
- Lots of legroom
- Live Satellite TV on most planes, and
- Great Service! (Oh, I guess that is the sixth reason, and it is not coincidentally the same as the first!)
My story: Between 1996 and 2004, I was a business consultant, and consequently a heavy-duty business traveller. I was logging 2-3 flights a week (mostly short-haul) within Canada for over 2 years. I always booked with other airlines to collect the points. I unwittingly put up with the surly staff - not understanding that flying could be an enjoyable experience. In the end, the points I collected were worth nothing because the other airline had no availability.
Then, I started flying WestJet. They have new planes, more leg-room, live personal TV on most planes, and (WOW) great people providing great service. As a traveller, you don't have to work to get a smile from the staff. In fact, it is the other way round - they work to make you smile.
On one flight, I was on my way home from a particularly gruelling week of work. I almost missed the flight, and I was hot, sweaty, tired, and was generally in a bad mood. On any other carrier you might just expect to be waiting for one of their nasty staff to make some rude comment to you so that you could take out your anger on them. Not the case on WestJet! Before I sat down one of the Flight Attendants helped me get my "pack-for-a-lifetime" carry-on bag stored in the overhead. Before we backed up from the gate, the Flight Attendants told a couple of jokes, and I instantly had a smile on my face. By the time they had finished the saftey routine, I was relaxed and laughing! What a change.
Anyhow, beyond the great people, they also have great planes. WestJet has one of the newest fleets in North America. They fly Boeing 737-600, -700, and -800 planes with leather seats and Live SeatBack TV on most planes. They also have pioneered "more legroom" in the Canadian skys, and the other airlines are all copy-cats on that. If you ever flew on one of their older 737s (the 200s), you'll want to experience the new planes. Now when the Boeing cranks up it feels solid, (relatively quiet), and even comforting as you head down the runway.
In conclusion, if you are a business or leisure traveller, WestJet will make flying fun. They will provide you with a great experience!
The last words: Do you remember the old Remington micro-shaver ads featuring Victor Kiam: "I liked it so much, I bought the company." Well, I liked the travel experience with WestJet so much, as well as all the great lore you hear about the company that I knew I wanted to work there. So, I'm happy to admit that I'm now a WestJet employee. "I liked it so much, I bought the company." Okay - not the whole company, but I am a WestJet owner! Even if I wasn't a WestJet employee and owner, I'd still recommend this company to anyone who wants to fly within Canada or trans-border between the US and Canada.
Fly to Canada and the U.S. in comfortable new jets with Live TV. Enjoy the best customer service in town. Westjet.com for less!
